FAQ's

Exchange Rates

Exchange rates fluctuate all the time as currencies are traded 24 hours a day. Once you have completed your transfer forms, we will contact you and will give you an indication rate according to the amount being transferred and the market rates applicable. Once you have deposited the funds into our account and they have been cleared we will contact you with a firm rate. To help you with indication rates please make use of our currency converter on line.

Anti Money Laundering Regulations

These regulations are continuously being updated to prevent money Laundering. All Money Service Businesses are licensed by HM Revenue and Customs and are required to comply with the regulations as set by them.

Deposit Details

Account details of where to deposit your funds for transfer are included in the client form sent to you. You can deposit funds in cash, cheque or via online transfer.

Form Queries

The form must be completed in full. Sender Details are your details, the Recipient Details are the details of the person who the funds are being sent to in Southern Africa. Please note that we do require identification from you to complete your transfer. Once you have transacted with us once, we will have your details on file for future reference, unless there are changes to the anti-money laundering regulations we will not need you to complete these again.

How long will it take for funds to reach the destination country?

It normally takes 2 business days from clearance of funds into Afritrans account for the deposit to hit your destination account. Clearance into our account will depend on the type of deposit you make: cash clearance is immediate, cheques and transfers can take up to 5 working days.

Confirming Transfer of Funds

You will be notified by email or SMS once the funds have been cleared into our account and the transfer processed into your designated account. We will also confirm the amount deposited in your account in Rands as applicable.

Destination Countries that we are able to distribute to

South Africa, Namibia and Swaziland.

What if I have no account in my destination country?

We will pay into any bank account according to your instructions; they need not be your own accounts.

Changing your personal information

Customers are entitled to update or correct information that they have with us. Please contact us directly to up-date your information either by e-mail or letter – we must have any changes in writing.

Complaints Handling Procedure

Afritrans Ltd’s is committed to delivering an efficient and professional service. We aim to provide prompt, courteous, helpful, open and informative advice in response to every approach made by a member of public. We are always keen to hear the views of our customers, particularly the general public, about our performance generally – what we do right and what we do wrong.

We recognise that, like all organisations, from time to time things can go wrong, and we do not provide the Standards of Service that we have set ourselves. We are especially keen to hear about such instances since they provide us with an opportunity to put things right and to learn from our mistakes. That way, we can get it right next time.

You can make a complaint in writing by letter, via fax, email or by telephone. If you are emailing, please let us know if a reply by email is acceptable and, if not, please provide a telephone number or full postal address. Please refer to Afritrans Ltd’s Complaints Handling procedure.